Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how Capitolix LLC (“we”, “us”) collects, uses, and shares information when you visit capitolix.net or use our software-as-a-service products (together, the “Service”). By using the Service, you agree to the practices described here.

Information we collect

Account information. When you register, we collect your name, email address, organization, and password (stored in hashed form). If you purchase a paid plan, our payment processor collects your payment details; we do not store full card numbers.

Customer data. This is the content you or your users submit to the Service. We process it only on your behalf and according to your instructions. You own your customer data.

Usage and device information. We automatically collect IP address, browser and device type, pages and features used, referring URLs, and timestamps, through server logs and similar technologies.

Communications. If you contact us, we keep your message and our replies.

How we use information

To provide, maintain, and secure the Service
To process payments and manage your account
To respond to support requests and send service-related notices
To understand usage and improve the Service
To detect and prevent fraud, abuse, and security incidents
To comply with legal obligations

We do not use your customer data to train machine-learning models for other customers.

Cookies

We use cookies and similar technologies that are necessary to keep you signed in and to secure the Service. We may also use analytics cookies to understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

We do not sell your personal information. We share it only:

With service providers that help us operate the Service, such as hosting, payment processing, email delivery, and analytics, under contracts that require them to protect it
For legal reasons, where required by law or to protect the rights, property, or safety of us, our users, or the public
In a business transfer, such as a merger or acquisition, in which case we will notify you of any change in how your information is handled
With your direction, such as when you enable an integration

Data retention

We keep account information and customer data while your account is active. After you close your account, we delete or anonymize customer data within a reasonable period, except where we must retain it for legal, tax, or security purposes. Backups are overwritten on a regular cycle.

Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit, to protect your information. No system is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.

Your rights

Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. To exercise these rights, contact us at the address below. Account administrators can also access and delete much of this information directly in the Service. We will not discriminate against you for exercising your rights.

United States only

The Service is intended for use in the United States only, and we process your information in the United States. It is not directed to users in other countries.

Minors

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The “Last updated” date above shows when it was last revised.

Contact

Questions or requests about this policy can be sent to contact@capitolix.net.